Privacy Policy – Mountain Mercy Ministries, Inc.

Last updated: August 25, 2026

Who We Are

Mountain Mercy Ministries, Inc. (“Mountain Mercy Ministries,” “MMM,” “we,” “us,” or “our”) is a Florida nonprofit corporation recognized as tax-exempt under Section 501(c)(3) of the Internal Revenue Code.

This Privacy Policy explains how we collect, use, protect, retain, and disclose information when you visit mountainmercyministries.org, contact us, request assistance or prayer, volunteer, donate, participate in a ministry program, or otherwise interact with Mountain Mercy Ministries.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Your name, mailing address, email address, and telephone number;

• Information submitted through contact, assistance, prayer, volunteer, or ministry forms;

• Information about a household or charitable need that you choose to provide;

• Donation information, including the donation amount, date, campaign or program designation, recurring-donation status, receipt information, and transaction identifier;

• Communications you send to us by email, telephone, text message, mail, social media, or website form;

• Volunteer information, availability, qualifications, and emergency-contact information;

• Photographs, videos, testimonials, or ministry stories provided with permission; and

• Any other information you knowingly and voluntarily provide.

Please provide only information reasonably necessary for your request.

Donation and Payment Information

Online donations may be processed through Zeffy, Stripe, or another payment provider. These providers collect and process payment information according to their own privacy policies and terms.

Mountain Mercy Ministries may receive a donor’s name, contact information, mailing address, donation amount, transaction details, program designation, and the general payment-method type, such as credit card, ACH, check, or manual payment.

Mountain Mercy Ministries does not receive or store complete credit-card numbers, bank-account credentials, card security codes, or payment passwords through Zeffy or Stripe.

Any optional contribution or tip made to Zeffy is separate from the donation made to Mountain Mercy Ministries.

Information Collected Automatically

When you visit our website, our website platform, hosting provider, security tools, and service providers may automatically collect limited technical information, including:

• Internet Protocol address;

• Browser and device type;

• Operating system;

• Pages visited and links selected;

• Date, time, and approximate duration of a visit;

• Referring website or page;

• Cookie or session identifiers; and

• Information concerning attempted fraud, abuse, or unauthorized access.

We use this information to operate the website, maintain security, prevent fraud and abuse, diagnose technical problems, and understand general website use.

Cookies and Similar Technologies

Our website and its service providers may use cookies or similar technologies that are necessary for website operation, security, preferences, embedded content, and basic website statistics.

You may control cookies through your browser settings. Disabling certain cookies may prevent some website features from operating correctly.

Third-party websites or embedded content may use their own cookies and technologies. Their practices are governed by their own privacy policies.

How We Use Information

Mountain Mercy Ministries may use information to:

• Respond to questions, prayer requests, assistance requests, and other communications;

• Evaluate requests for charitable assistance according to ministry policies and available resources;

• Administer ministry programs and volunteer activities;

• Process donations and recurring donations;

• Honor accepted donation restrictions and program designations;

• Issue donation acknowledgments and tax receipts;

• Maintain financial, tax, accounting, donor, and ministry records;

• Communicate about a request, donation, volunteer opportunity, program, or event;

• Send ministry news or other nonessential communications when appropriate;

• Protect the website, donors, beneficiaries, volunteers, and the organization from fraud, abuse, and security threats;

• Comply with legal, regulatory, accounting, reporting, and recordkeeping obligations; and

• Protect the rights, property, and safety of Mountain Mercy Ministries and others.

Mountain Mercy Ministries does not sell or rent personal information and does not use personal information for cross-site targeted advertising.

How We Share Information

We may share information only when reasonably necessary with:

• Website-hosting, WordPress, security, email, cloud-storage, and technical service providers;

• Zeffy, Stripe, banks, and other donation or payment processors;

• Accounting, legal, insurance, auditing, and professional advisers;

• Government agencies, regulators, law-enforcement authorities, courts, or other parties when required by law or legal process;

• Appropriate persons when reasonably necessary to prevent fraud, address a security incident, or protect someone from serious harm; and

• Another organization involved in a merger, restructuring, or transfer of ministry operations, subject to appropriate privacy protections.

Third-party providers may process information according to their own privacy notices and contractual obligations.

Donor Privacy

Mountain Mercy Ministries does not sell, rent, or trade donor information.

Donor names, addresses, telephone numbers, email addresses, donation amounts, and giving history are not published or shared for another organization’s marketing purposes without the donor’s permission.

Donor information may be disclosed to service providers that help process donations, issue receipts, maintain records, or comply with legal obligations. Information may also be disclosed when required by law.

Donor identities contained in tax records will not be publicly disclosed except when disclosure is legally required.

Prayer Requests and Assistance Information

We treat prayer requests and information concerning charitable needs with care and limit access to persons who reasonably need the information for ministry purposes.

Submitting a prayer or assistance request does not create a confidential professional relationship, such as an attorney-client, doctor-patient, therapist-client, or clergy-penitent relationship.

We will not publicly share an identifiable prayer request, assistance story, photograph, or testimonial without appropriate permission, except when disclosure is required by law or reasonably necessary to protect someone from serious harm.

Children’s Privacy

This website is intended for a general audience and is not directed to children under 13.

Website forms must be submitted by an adult. A parent or legal guardian may provide information about a child when requesting charitable assistance or participating in a ministry program.

Children under 13 should not submit their names, addresses, email addresses, telephone numbers, photographs, videos, or other personal information directly through this website.

If we learn that a child under 13 submitted personal information without appropriate parental permission, we will take reasonable steps to delete it.

Mountain Mercy Ministries will obtain written permission from a parent or legal guardian before intentionally publishing an identifiable child’s photograph, video, testimonial, or ministry story.

Sensitive Information

Do not submit Social Security numbers, banking credentials, complete payment-card information, government identification documents, passwords, detailed medical records, health-insurance information, or other highly sensitive information through an ordinary website form, social-media message, or regular email.

If sensitive information is reasonably necessary, Mountain Mercy Ministries will provide instructions for using an appropriate method.

Information Security

Mountain Mercy Ministries uses reasonable administrative, technical, and physical safeguards intended to protect personal information. These measures may include restricted access, account-security controls, website-security tools, service-provider protections, and secure payment processing.

No website, email system, electronic transmission, or storage system can be guaranteed completely secure. If a security incident involving protected personal information occurs, Mountain Mercy Ministries will investigate and provide notices required by applicable law.

Information Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, accounting, tax, reporting, security, and ministry obligations.

Donation, allocation, restriction, tax-receipt, and refund records associated with Zeffy transactions may be retained for at least seven years.

Other information may be deleted or anonymized when it is no longer reasonably necessary, unless it must be retained because of a legal obligation, dispute, safety concern, investigation, or backup schedule.

Your Choices and Requests

You may contact Mountain Mercy Ministries to:

• Ask what personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of information that we are not legally or operationally required to retain;

• Withdraw permission for future nonessential communications;

• Request removal of a photograph, testimonial, or ministry story from future use when reasonably practicable; or

• Ask questions about our privacy practices.

We may need to verify your identity before fulfilling a privacy request. Some information cannot be deleted immediately when retention is required for tax, accounting, donation, fraud-prevention, safety, or other legal purposes.

You may unsubscribe from nonessential email communications by using an available unsubscribe link or by contacting us. Transactional messages concerning donations, receipts, assistance requests, or other active matters may still be sent when necessary.

Third-Party Websites

Our website may link to websites and services operated by other organizations. Mountain Mercy Ministries does not control and is not responsible for the privacy, content, or security practices of third-party websites. Please review their privacy policies before providing information.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, ministry activities, service providers, or legal obligations change. The revised policy will be posted on this page with an updated date.

For privacy questions or requests, contact:

Mountain Mercy Ministries, Inc.

4425 U.S. Highway 441 South, Lot 50
Okeechobee, Florida 34974

Email: mountainmercyinfo@gmail.com

Telephone: (863) 356-6381